Here to Support Your Scientific Journey
Our dedicated support team and comprehensive resources are here to help you get the most out of your NexaLab Scientific instruments and software. From technical assistance to training, we're committed to your success.
24/7 Support
Round-the-clock technical assistance when you need it most
< 2 Hour Response
Fast response times for critical support requests
Global Coverage
Local support teams in over 50 countries worldwide
Get Support Your Way
Choose the support option that works best for you and your schedule
Email Support
Detailed
Detailed technical assistance
Response within 2 hours
Remote Assistance
Interactive
Screen sharing and remote diagnostics
Schedule a session with our experts
On-Site Service
Hands-on
Field service and maintenance
Available in most locations
Technical Resources
Access our comprehensive library of technical documentation and resources
Advanced
Instrument Calibration Procedures
Step-by-step calibration protocols for analytical instruments to ensure accurate and reliable measurements.
20 min read
1,923
Advanced
Performance Optimization Techniques
Advanced strategies for optimizing analytical instrument performance and maximizing throughput.
18 min read
1,654
Service Options
Professional services to keep your instruments running at peak performance
Installation & Training
Professional setup and comprehensive user training
- On-site installation
- User training
- Method setup
- Documentation
Preventive Maintenance
Scheduled maintenance to prevent downtime
- Regular inspections
- Parts replacement
- Performance verification
- Calibration
Repair Services
Expert repair and restoration services
- Diagnostic testing
- Component repair
- Performance testing
- Warranty coverage
Extended Warranty
Additional coverage and peace of mind
- Extended coverage
- Priority support
- Loaner instruments
- Annual maintenance
Frequently Asked Questions
Find answers to common questions about our products and services
What is included in the standard warranty for NexaLab instruments?
How do I schedule preventive maintenance for my instruments?
Can I get training on new instruments after installation?
What should I do if my instrument is showing error messages?
How can I order replacement parts and consumables?
Experience World-Class Support
Join thousands of satisfied customers who rely on NexaLab Scientific for exceptional support and service.
Expert Support Team
PhD-level scientists and experienced technicians ready to help
Fast Response Times
Average response time under 2 hours for all support requests
99.5% Satisfaction
Industry-leading customer satisfaction ratings year over year